Customer # - Account #
 Address1
 Address2
 Balance
 Due Date
 Account Status  Online Payment ID
Account #
FAQs
Q.  How do I contact Customer Service?
Q.  What is eUtilityBilling?
Q.  How much does eUtilityBilling cost?
Q.  How do I sign up for eUtilityBilling?
Q.  What information do I need to sign up?
Q.  What can I use as my username?
Q.  What can I use as my password?
Q.  What is a verification code and where do I find it?
Q.  What if I can't log in or my password doesn't work?
Q.  What if I forget my password?
Q.  How do I change my password?
Q.  What if I forget my username?
Q.  How do I know my computer connection is secure?
Q.  If my computer is left inactive, how long do I have before I am logged off?
Q.  What is an eBill?
Q.  What will my ebill look like?
Q.  How do I change from paper bills to ebills?
Q.  How do I view my utility bills?
Q.  I have signed up for e Bills but do not see the word "View" under the Web Bill column?
Q.  I click on the word "View" under the Web Bill column, but nothing happens. What is wrong?
Q.  What payment methods does the City accept?
Q.  What credit cards are accepted by the City?
Q.  What is the Automatic Payment Plan?
Q.  How do I sign up for the Automatic Payment Plan?
Q.  How soon will the Automatic Payment Plan start?
Q.  Is there a charge for the Automatic Payment Plan service?
Q.  When will the payment be transferred from my checking or savings account or charged to my credit card?
Q.  What if I change my checking or saving account or credit card?
Q.  What if I try the Automatic Payment Plan, and I decide I don't like it?
Q.  I am trying to make a payment with a credit card online but I am unable to proceed. What is wrong?
Q.  Will I receive a confirmation of my credit card payment?
Q.  How often do I receive my bill?
Q.  What services are you billed for?
Q.  What are the current rates?
Q.  Why is my bill higher than usual?   
Q.  I am moving out of my current house and into a new house in Woodbury. What do I do?
Q.  I am moving out of my current house and into a new house outside of Woodbury. What do I do?
Q.  When I move out of my house, does the City turn off the water?